Getting Started

How do I set up my SYNEK?

What comes with my SYNEK?

What do I need to do before enjoying cold beer on draft from my countertop?

What is a SYNEK?

Where do I fill my CO2 canister?

Product Information

Can I home brew in my SYNEK?

How do I clean my SYNEK?

How long will a full CO2 Canister last?

What are the dimensions of SYNEK?

What is the ideal temperature for storing/serving draft beer?

Ordering Information

How do I modify or cancel my order?

If I live outside of the US, can I still order SYNEK?

Lifetime Repair and Replace Warranty

Refunds

Return Process

How To Videos

How To Fill From Vented and Non-Vented Faucets

How To Fill Your 20oz CO2 Tank

How To Fix A Leaking Faucet

How To Fix A Leaking Regulator

How To Fix Most Regulator Issues

How To Insert A Cartridge

How To Properly Clean A SYNEK

How To Unbox & Setup

Troubleshooting

CO2 is leaking, how do I locate the leak?

Damaged or Broken O-Ring

My SYNEK is not getting to the ideal beer drinking temperature, what now?

My Tubes are kinking. How do I prevent this?

My regulator does not seem to be working, what do I do?

Replacement parts for your SYNEK

My regulator does not seem to be working, what do I do?

Updated 7 months ago ​by Eric Stoddard

Here’s a few things to check if your regulator seems to not be working: 

1) Is the o-ring (small rubber band on top or your CO2 tank) broken or damaged?

2) Is the CO2 tank full? By law we can't ship full CO2 canisters, so if you haven't gotten it filled it's probably empty. Empty Weight: around 1.75lb; Full Weight: around 3 lb

3) Make sure the CO2 line is properly and tightly connected to the regulator. See the video here.

4) Make sure your CO2 line is attached completely to the SYNEK Cap or Growler Adaper; there should be an audible "click" when attaching

If your regulator still isn't working after going through the above checklist, please contact us at bananas@synek.beer and we'll make sure to get you what you need!


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